Patrick Dowd
About Patrick Dowd
Patrick Dowd is a Senior Customer Success Manager at Firmatek, where he advocates for customer needs and manages onboarding for geospatial clients. He has extensive experience in customer success, having previously worked at Infor and Kespry.
Work at Firmatek
Patrick Dowd serves as a Senior Customer Success Manager at Firmatek, a position he has held since 2021. In this role, he acts as a customer advocate, ensuring that resources are effectively utilized to meet customer needs. He manages the onboarding process for geospatial customers, which includes facilitating FAA Part 107 certification and providing training on drone-specific hardware. Additionally, he creates and maintains reporting and dashboards that track flight usage metrics for both internal and external customers. Dowd also produces educational and promotional video content for the Firmatek YouTube channel.
Previous Experience at Infor
Before joining Firmatek, Patrick Dowd worked at Infor as a Senior Customer Success Manager for 22 years, from 1999 to 2021. During his tenure at Infor, he developed extensive experience in customer success strategies and support, contributing to the overall satisfaction and retention of clients. His long-standing role at Infor equipped him with a deep understanding of customer needs and effective management practices.
Experience at Kespry
Patrick Dowd briefly worked at Kespry as a Senior Customer Success Manager for 9 months in 2021, prior to its acquisition by Firmatek. In this position, he provided quality technical support to Kespry customers through various channels, including Jira, email, and phone. His experience at Kespry further enhanced his skills in customer engagement and support within the geospatial technology sector.
Education and Expertise
Patrick Dowd studied at the University of Minnesota, where he completed Liberal Arts coursework and earned a diploma from 1993 to 1995. He also graduated from Hill Murray High School, achieving a diploma from 1989 to 1993. His educational background has contributed to his comprehensive understanding of customer relations and support in the technology industry.