Christine Pires
About Christine Pires
Christine Pires is a Network Analyst and Tier II Technical Support professional currently employed at the First Nations Health Authority in Vancouver, Canada. With a background in systems administration and telecommunications, she has accumulated extensive experience across various organizations since the late 1990s.
Work at First Nations Health Authority
Christine Pires has been employed at the First Nations Health Authority since 2016, serving as a Network Analyst and Tier II Technical Support. In this role, she is responsible for troubleshooting and resolving technical issues, facilitating communication accounts, and providing remote desktop support. Her work involves server administration and utilizing tools such as Skype, Team Viewer, and RDP to assist users effectively.
Education and Expertise
Christine Pires studied at the British Columbia Institute of Technology, where she earned a Diploma of Technical Studies in Wireless Communication Technician from 2009 to 2011. She has acquired several certifications, including ITIL Foundations, IPV6, CCNA R&S, and JNICA-Junos, which enhance her technical expertise in network analysis and support.
Background
Christine Pires has a diverse background in technical support and systems administration. She began her career at the University of British Columbia as a Systems Support and Administration specialist from 1999 to 2000. Over the years, she has held various roles, including Systems Administrator at Klohn Crippen Berger and Telecommunications Technician at British Columbia Ambulance Service, accumulating extensive experience in IT support and network management.
Previous Employment Experience
Christine has held multiple positions in the IT sector prior to her current role. She worked as a Systems Administrator at Provincial Health Services Authority from 2003 to 2005 and as a Systems Support Specialist for the Haughton-Mars Project at Simon Fraser University from 2005 to 2009. Additionally, she served as a Network Technician at Seon Design and has experience as a Junior Bench Technician and Y2K Systems Upgrading at TLD Computers and Alcatel.
Technical Skills and Tools
In her technical support role, Christine Pires utilizes various tools and technologies to provide effective service. She administers Cisco Call Manager and Unity VOIP Phone and Voicemail boxes, and uses Service Now for processing and escalating service desk tickets. Her skills include troubleshooting cell phone issues and facilitating communication accounts such as G2M, Skype, and Telus Teleconference.