Nikola Miric
About Nikola Miric
Nikola Miric is a Network Analyst at the First Nations Health Authority in Vancouver, British Columbia, where he has worked since 2019. He holds a Master's degree in Industrial Engineering and Management and has experience in technical support and network performance analysis.
Work at First Nations Health Authority
Nikola Miric has been employed at the First Nations Health Authority (FNHA) since 2019, serving as a Network Analyst. In this role, he provides senior-level technical support, addressing complex issues that have been escalated from first-level support. He acts as a Tier II escalation point for service tickets, ensuring timely resolution while maintaining a focus on service quality. His responsibilities include analyzing network performance and offering recommendations to enhance FNHA's network systems. Additionally, he oversees the installation, implementation, and troubleshooting of network-related end-user products and services.
Education and Expertise
Nikola Miric holds a Master's degree in Industrial Engineering and Management, which he studied at the Faculty of Technical Sciences from 2009 to 2010. He also earned a Bachelor's degree in the same field from 2003 to 2008 at the same institution. In 2018, he furthered his education by completing a Project Management program at the BCIT School of Business, which lasted for 11 months. This educational background equips him with a strong foundation in both engineering principles and project management.
Background
Before joining FNHA, Nikola Miric worked as a Service Desk Analyst at the same organization from 2018 to 2019. He has also held the position of Director of the Representative Office at Vodoskok d.d. Company in Ruma, Serbia, from 2015 to 2017. His career transition from the plastic industry to IT support demonstrates his adaptability and diverse skill set, allowing him to navigate different sectors effectively.
Professional Skills
Nikola Miric possesses a range of professional skills relevant to his role as a Network Analyst. He provides senior-level technical support and is adept at troubleshooting complex issues. His experience includes acting as a Tier II escalation point for service tickets, which involves ensuring timely resolutions. He is also skilled in analyzing network performance and making recommendations for system enhancements, as well as overseeing the installation and troubleshooting of network-related products and services.