Aja Cook
About Aja Cook
Aja Cook is an Office Manager at First Resonance in Los Angeles, California, with expertise in auditing insurance claims and managing patient balances. She has a background in dental assisting and has held various roles in the healthcare sector, including marketing and project management.
Work at First Resonance
Aja Cook has been serving as the Office Manager at First Resonance since 2022. In this role, she manages various administrative tasks and oversees the office's operational efficiency in Los Angeles, California. Aja has developed training videos aimed at onboarding new hires, ensuring a smooth transition for incoming staff. She also plays a crucial role in enhancing the company's social media presence and improving website content, contributing to the overall marketing strategy of First Resonance.
Previous Experience in Orthodontics and Marketing
Before joining First Resonance, Aja Cook worked at Playa Vista Orthodontics as the Marketing and Project Manager from 2016 to 2022. In this position, she was responsible for managing marketing initiatives and overseeing various projects. Additionally, she served as the Financial/Treatment Coordinator at Schumacher & Bauer, DDS from 2012 to 2014, where she managed patient accounts and coordinated treatment plans. Her diverse experience in both marketing and financial coordination has equipped her with valuable skills applicable to her current role.
Education and Expertise
Aja Cook studied at Bryman College, where she earned a Dental Assisting Diploma from 2004 to 2005. This educational background provided her with foundational knowledge in dental assisting, which complements her professional experience in the healthcare sector. Aja has expertise in auditing insurance claims and managing patient balances, utilizing reports and spreadsheets to ensure accuracy and efficiency in financial operations.
Focus on Internal Culture and Relationships
In her role at First Resonance, Aja Cook emphasizes the importance of internal company culture. She works to enhance team collaboration and organization within the office. Aja also prioritizes building and maintaining professional relationships with referring doctors by organizing meet and greets and scheduling lunches, which fosters a supportive network for the company.