Regina Marino
About Regina Marino
Regina Marino is a Loan Account Servicing Representative and Collections Specialist with over 7 years of experience in customer education on financial products and managing calls. She has worked at FirstBank since 2012 and has a background in business management from Pellissippi State Community College.
Work at FirstBank
Regina Marino has served as a Loan Account Servicing Representative and Collections Specialist at FirstBank since 2012. In this role, she focuses on assisting customers in managing their accounts and establishing structured repayment plans. Her efforts aim to bring delinquent accounts current, ensuring customer satisfaction and financial stability. Regina also coordinates with various departments to address account issues and facilitate necessary reviews or escalations.
Experience in Customer Education and Financial Management
With over seven years of experience in managing inbound and outbound calls, Regina Marino specializes in educating customers about financial products. Her expertise includes conducting budget analyses for delinquent payees, which allows her to create tailored payment plans. This focus on customer education helps clients understand their financial options and responsibilities.
Current Role at The Fresh Market
In addition to her role at FirstBank, Regina Marino has been employed at The Fresh Market since 2012 as a Sampling Specialist and Multi-Departmental Associate. Her long tenure at this Knoxville location highlights her versatility and ability to engage with customers across different departments. This experience complements her financial expertise by enhancing her customer service skills.
Education and Expertise
Regina Marino studied at Pellissippi State Community College from 1991 to 1993, where she earned an Associate's degree in Business Management. Her coursework included supervision, inventory management, human resources, economics, accounting, finance, and statistics. This educational background provides her with a solid foundation in business principles applicable to her current roles.
Training and Development Contributions
Regina Marino plays a significant role in training new hires and entry-level staff within her department at FirstBank. She imparts knowledge on all aspects of departmental operations, ensuring that new employees are well-prepared to contribute effectively to the team. Her training efforts support the overall efficiency and effectiveness of the department.