Susan Johnson

Universal Banker @ FirstBank

About Susan Johnson

Susan Johnson is a Universal Banker with extensive experience in the banking industry, currently working at FirstBank in Knoxville, Tennessee. She has held various positions at multiple banks over the years, including Teller Manager and Head Teller, and has a Bachelor of Business Administration in Marketing from Lincoln Memorial University.

Current Role as Universal Banker

Susan Johnson currently serves as a Universal Banker at FirstBank, a position she has held since 2020. In this role, she is responsible for providing a range of banking services to customers, including account management, loan processing, and financial advice. Her experience in various teller positions has equipped her with the skills necessary to assist customers effectively and enhance their banking experience.

Previous Experience at FirstBank

Prior to her current role, Susan Johnson worked at FirstBank in several capacities. She was a Teller II from 2015 to 2020, where she handled customer transactions and inquiries. She also served as Head Teller and Teller Manager during her tenure, managing teller operations and ensuring high levels of customer service. Her experience at FirstBank spans five years in different roles, contributing to her comprehensive understanding of banking operations.

Experience at Other Financial Institutions

Before joining FirstBank, Susan Johnson gained valuable experience at other financial institutions. She worked at U.S. Bank as a Teller from 2012 to 2015, where she provided customer service and transaction support. Additionally, she served as a Teller Customer Service representative at PNC from 2009 to 2013. This diverse background in the banking sector has enhanced her skills in customer relations and financial services.

Educational Background in Marketing

Susan Johnson studied at Lincoln Memorial University, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing. Her education, completed between 1984 and 1988, provided her with a solid foundation in business principles and marketing strategies, which she applies in her current role in the banking industry.

Early Career in Retail

Before her career in banking, Susan Johnson worked as an Estée Lauder Beauty Advisor at Belk from 2000 to 2003. In this role, she provided beauty consultations and product recommendations to customers. This early experience in retail helped develop her customer service skills, which have been beneficial throughout her banking career.

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