Five9
Five9 is a leading provider of cloud contact center software, offering a wide range of products and services for various industries and company sizes.
Overview of Five9
Five9 is a leading provider of cloud contact center software, catering to businesses of various sizes including enterprise, mid-market, and small businesses. The company has a global presence with offices in North America, Europe, South America, and Asia Pacific. Recognized as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, Five9 is renowned for its comprehensive and innovative solutions in the contact center industry.
Five9 Services
Five9 offers a variety of services to support its customers including Professional Services, Training, and Support. The company's robust partner program encompasses technology partners, systems integrators, and channel partners, ensuring extensive support and integration capabilities. Five9's platform supports omnichannel customer engagement through Voice, Email, Mobile, Chat, Social, SMS/Text, and Video.
Five9 Products
Five9 provides a wide range of products designed to enhance contact center operations. These products include Global Voice, Agent Desktop Plus, Supervisor Plus, Engagement Workflow, CRM Integrations, UC Integrations, APIs & SDKs, Intelligent Virtual Agent, Agent Assist, AI Summaries, AI Insights, GenAI Studio, Workflow Automation, Reporting & Analytics, Workforce Engagement, Quality Management, Workforce Management, Interaction Analytics, Performance Management, and Gamification. The GenAI Studio allows users to customize off-the-shelf GenAI models according to specific needs.
Five9 Solutions by Industry
Five9 delivers tailored solutions for a variety of industries including Healthcare, Financial Services, Retail, Higher Education, Sales & Telemarketing, Customer Services, Outsourcing, and Collections. The platform's versatility supports businesses in enhancing their customer engagement and operational efficiency across these diverse sectors.
Five9 CRM and System Integrations
Five9's platform integrates seamlessly with major CRM systems such as Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, and Zendesk. The comprehensive set of APIs provided by Five9 facilitates integration with business applications, custom agent desktops, and operational dashboards, ensuring a cohesive customer engagement experience.