Akshatha Kalegowda
About Akshatha Kalegowda
Akshatha Kalegowda is a Customer Support Engineer at Fivetran, where she has worked since 2020. With a background in education management and experience in various roles within the tech industry, she brings strong leadership skills and technical expertise to her position.
Current Role at Fivetran
Akshatha Kalegowda has been employed as a Customer Support Engineer at Fivetran since 2020. In this role, she provides technical assistance and support to customers, leveraging her background in data analytics and computer science. Her responsibilities include troubleshooting issues, guiding users through software functionalities, and ensuring customer satisfaction. Working in Dublin, Ireland, she applies her expertise in Java and HTML to enhance customer interactions and resolve technical challenges.
Previous Experience in Customer Support
Prior to her current position, Akshatha Kalegowda worked at Kumon Math and Reading Center of Windsor as a Data Specialist from 2018 to 2020. In this role, she managed data-related tasks, contributing to the operational efficiency of the center. Additionally, she served as a Customer Service Assistant at SPAR International for five months in 2018, where she developed her customer service skills and gained experience in handling customer inquiries.
Educational Background
Akshatha Kalegowda has a solid educational foundation in technology and management. She studied at Sri Kumaran Children’s Home Composite Junior College, achieving Pre University in Computer Science from 2008 to 2010. She then obtained a Bachelor of Engineering in Information Science/Studies from Visvesvaraya Technological University, completing her degree from 2010 to 2014. Furthering her education, she earned a Master of Science in Data Analytics from Dublin Business School in 2019.
Professional Background in Technology
Before her tenure at Fivetran, Akshatha Kalegowda gained valuable experience in the technology sector. She worked as a Senior Software Engineer at Capgemini for one year in 2016-2017, where she developed software solutions. Additionally, she served as a Business Analyst at IGATE from 2014 to 2016, focusing on analyzing business needs and improving processes. This diverse experience in both engineering and analysis contributes to her effectiveness in customer support.
Leadership and Skills
Akshatha Kalegowda possesses strong leadership skills, which enhance her ability to manage customer support teams effectively. Her technical expertise in Java and HTML supports her role as a Customer Support Engineer, allowing her to address complex customer issues. Her background in education management provides her with a unique perspective, enabling her to understand and meet the needs of diverse customer bases.