Sara Hamblin
About Sara Hamblin
Sara Hamblin is a Customer Support Engineer with extensive experience in technical support and data analysis, having worked for various companies including Quantum Corporation and Oracle. She holds multiple degrees in computer information technology and has a strong proficiency in scripting languages and database administration.
Work at Fivetran
Sara Hamblin has been employed at Fivetran as a Customer Support Engineer since 2021. In this role, she is responsible for providing technical assistance and support to customers, ensuring their needs are met effectively. She maintains positive customer relationships and consistently earns good Customer Satisfaction (CSAT) scores, reflecting her commitment to customer service excellence.
Previous Experience in Technical Support
Before joining Fivetran, Sara worked at HVR - a Fivetran Company as a Technical Support Engineer from 2019 to 2021. She contributed to the development of HVR Knowledge Centered Support Documentation as a knowledge management coach, editor, and author. Prior to that, she held various positions in technical support and analysis at companies such as Oracle and Quantum Corporation.
Education and Expertise
Sara Hamblin holds a Master of Management in Computer Information Technology from Colorado Technical University, where she studied Project Management and IT Systems Security. She also earned a Master of Science in Computer Information Technology with a dual emphasis in Systems and Software Engineering from Regis University. Additionally, she has a Bachelor of Arts in History and Art from Western Colorado University.
Technical Skills and Proficiencies
Sara is proficient in troubleshooting various scripting languages, including Python, Java, HTML, C++, SQL, PL/SQL, and R. She offers security support for SSH, SSL, Authentication, and Active Directory, OIM, and IAM. Her technical expertise extends to providing replication support for file transfers in formats such as parquet, json, and avro, as well as cloud computing and database administration.
Career Background
Sara's career spans multiple roles in data analysis and technical support. She worked as a Data Analyst at Quantum Corporation from 2000 to 2002 and again from 2006 to 2014. She also served as a Business Process Analyst at Wells Fargo for six months in 2014 and as a Quality Assurance Specialist at Encoda Systems from 1998 to 2000. Her experience includes a year as an Equipment Database Coordinator at Intel through Kelly Services.