Scott Neiger
About Scott Neiger
Scott Neiger is an Escalation Manager at Fivetran, with a diverse background in customer support and program management across various tech and hospitality roles. He has held positions at notable companies such as Google and Stitch Labs, demonstrating adaptability and a strong skill set in quality assurance and escalation management.
Current Role as Escalation Manager
Scott Neiger currently serves as an Escalation Manager at Fivetran, a position he has held since 2022. In this role, he is responsible for managing customer escalations and ensuring effective resolution of issues. His experience in customer support and escalation management allows him to effectively address complex customer concerns and enhance overall service quality.
Previous Experience at Fivetran
Scott Neiger worked at Fivetran from 2021 to 2022, initially as a Customer Support Engineer for nine months and later as a Senior Customer Support Engineer for four months. His tenure at Fivetran allowed him to develop a strong foundation in customer support processes, contributing to his transition into escalation management.
Background in Quality Assurance and Program Management
Scott has a background in quality assurance automation, having worked as a Quality Assurance Automation Engineer/Program Manager at Stitch Labs from 2019 to 2020. His role involved overseeing quality assurance processes and implementing automation strategies to improve efficiency. This experience complements his skills in customer support and escalation management.
Experience at Google
Scott Neiger worked at Google from 2013 to 2015 as a Lifestyle Perks Concierge/Ticket Program Manager. In this role at Google HQ in Mountain View, he managed lifestyle perks and ticket programs, demonstrating his expertise in employee engagement and program management. This experience contributed to his diverse career in both hospitality and technology.
Educational Background
Scott Neiger earned a Bachelor's degree in Hospitality Management from San Francisco State University, where he studied from 2008 to 2013. His education provided him with a solid foundation in hospitality principles, which he applied in various roles throughout his career, including his early work in the hospitality sector.