Flip CX
Flip CX automates over 2 million support calls weekly for global retail, eCommerce, and transportation brands using a modern, Alexa-like voice AI platform.
Services
Flip CX automates over 2 million support calls weekly for global retail, eCommerce, and transportation brands. The company offers a modern, Alexa-like voice AI experience for phone support, aimed at enhancing customer experience and operational efficiency. Their platform automates routine calls and efficiently hands off complex ones to human agents, helping to streamline call center operations.
Voice AI Platform
Flip CX provides a voice AI platform that seamlessly integrates across the entire tech stack for eCommerce and transportation industries. This platform enables rapid deployment without the need for engineering help or large budget allocations. The voice AI solution is designed to improve customer experience, boost agent efficiency, and enhance operational bottom lines by managing routine calls and escalating complex issues to human agents.
Technology and Integrations
Flip CX's technology facilitates integration across various systems within the eCommerce and transportation sectors. The 'Listen Mode' feature allows companies to start with AI, collecting valuable data without interrupting callers or agents. Their platform is user-friendly, removing the need for traditional flow builders or extensive professional services fees. This results in a scalable solution that can be quickly implemented and adapted to existing processes.
Customer Experience and Agent Efficiency
Designed to enhance customer experience, Flip CX's voice AI platform automates routine support calls, allowing human agents to focus on more complex interactions. This not only improves the overall customer experience but also significantly boosts agent efficiency. By streamlining the call-handling process, Flip CX helps organizations optimize their operations and achieve better outcomes.