Floatbot
Floatbot offers a GenAI-powered conversational AI platform with solutions for insurance, banking, and contact centers, featuring omnichannel chatbots, voicebots, and real-time agent assist.
Services
Floatbot offers a GenAI-powered conversational AI platform designed to provide comprehensive solutions for various industries, including insurance, banking, and contact centers. The platform is equipped with omnichannel chatbots and voicebots, and features real-time agent assist capabilities. It utilizes advanced technologies like ASR-as-a-Service and voice biometrics to enhance user experience and functionality. Additionally, Floatbot supports cognitive search, enabling bots to self-learn from a broad array of sources.
Products
Floatbot's products include omnichannel chatbots and voicebots that facilitate seamless communication across different channels. The platform also provides real-time agent assist features that help in improving efficiency in customer support. A significant offering is the no-code platform, which allows users to build and deploy AI agents effortlessly. These products are designed to support integrations with leading contact center solutions, making them versatile and adaptable to various business needs.
Technologies
Floatbot employs several advanced technologies to power its conversational AI platform. Key technologies include ASR-as-a-Service, which provides automatic speech recognition capabilities, and voice biometrics, which enhances security and user verification. The platform's cognitive search capability allows bots to self-learn from various sources, improving their effectiveness and relevance. These technologies are geared towards creating a seamless and sophisticated user experience.
Developer Resources
Floatbot offers a developer-friendly platform, providing various resources to support the development and deployment of AI agents. These resources include a detailed blog, technical guides, and case studies that offer insights and best practices. The platform also features the Floatbot Academy, which provides training and certification programs to help developers and users maximize the potential of Floatbot's offerings. Additionally, Floatbot has a bug bounty program to encourage the identification and resolution of security vulnerabilities.