Alice Lumetta
About Alice Lumetta
Alice Lumetta serves as the Customer Success Team Lead at Flock Freight, where she has worked since 2021. She has a diverse background in customer service and operations, with previous roles at Flock Freight, Searsucker, and MATUSE, INC.
Current Role at Flock Freight
Alice Lumetta serves as the Customer Success Team Lead at Flock Freight, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership contributes to the overall effectiveness of the customer service team, helping to enhance the customer experience.
Previous Experience at Flock Freight
Prior to her current role, Alice worked at Flock Freight as an Account Manager from 2018 to 2021. During her three years in this position, she managed client accounts and facilitated communication between clients and the company. She also briefly served as an Account Executive in 2018, where she focused on account management for one month.
Education Background
Alice Lumetta earned her Bachelor of Arts degree in History from California State University San Marcos, where she studied from 2014 to 2018. Additionally, she pursued French Studies at Aix-Marseille University from 2016 to 2017, further enhancing her educational background.
Work History in Customer Service
Alice has a diverse background in customer service roles. She worked at MATUSE, INC. as a Customer Service & Operations professional for seven months in 2017 and 2018. Earlier in her career, she also held positions at Searsucker as Food Service from 2014 to 2018 and at Poseidon Restaurant as a Hostess from 2013 to 2015.
Early Career Experience
Alice began her professional journey as an Intern at MATUSE, INC. in 2014, where she gained initial experience in the customer service field. This role laid the foundation for her subsequent positions in customer service and operations.