Brendon Norton
About Brendon Norton
Brendon Norton is the Vice President of Customer Success at Flock Safety, with over a decade of experience in customer success and a strong background in team building and leadership.
Vice President of Customer Success at Flock Safety
Brendon Norton currently serves as the Vice President of Customer Success at Flock Safety. In this role, he applies his extensive experience to ensure customer satisfaction and retention. His focus includes developing strategies that enhance customer journeys and drive value through personalized and tech-enabled interactions.
Previous Roles at ServiceTitan
Before joining Flock Safety, Brendon Norton worked at ServiceTitan holding multiple positions over a period of four years. He started as a Customer Success Manager from 2017 to 2018, then advanced to Manager, Customer Success from 2018 to 2020, and finally served as Director, Customer Success Management from 2020 to 2021. During his tenure, he was integral to the Customer Success team, leading initiatives aimed at improving customer loyalty and engagement.
Project Coordinator Roles
Brendon Norton has also accumulated valuable project coordination experience at various organizations. He worked as a Project Coordinator at HTS, Inc. from 2015 to 2017 in Greater Los Angeles Area. Prior to that, he held a similar position at the University of Southern California at the USC Leventhal School of Accounting from 2014 to 2015. These roles involved managing marketing projects and coordinating efforts to achieve organizational goals.
Educational Background
Brendon Norton pursued his higher education at California Lutheran University, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Entrepreneurial and Small Business Operations. His academic background provided a strong foundation for his career in customer success and project coordination.
Customer Success Expertise
With over a decade of experience, Brendon Norton has honed his expertise in customer success. He specializes in guiding customers from adoption to advocacy, ensuring they derive maximum value. His skills include creating comprehensive customer journeys and leading teams to enhance customer retention through both high-touch and tech-touch interactions.