Dario Santos
About Dario Santos
Dario Santos is a Product Deployment Associate at Flock Safety in Fort Lauderdale, Florida, with extensive experience in technical support and customer success roles.
Current Role at Flock Safety
Dario Santos is currently working as a Product Deployment Associate at Flock Safety in Fort Lauderdale, Florida, United States. In this role, he is responsible for overseeing the deployment of products, ensuring that installations, configurations, and optimizations are carried out efficiently. His responsibilities likely include working with clients, managing deployments, and providing technical support to ensure the successful implementation of Flock Safety's products.
Previous Roles at Phantom Auto
Dario Santos worked at Phantom Auto as a Support Engineer from 2023 to 2024 and as a Robotics Technician from 2022 to 2023. During his tenure, he played a key role in the planning and execution of installations, configurations, and optimizations for remote-operated vehicles' software, hardware, and networks. His expertise in diagnosing and resolving technical issues helped minimize downtime and ensure customer satisfaction. Additionally, he analyzed terminal logs using data-driven insights to improve system performance efficiently.
Experience at Plum, Inc. and Chewy
Dario Santos held the position of Customer Success Manager at Plum, Inc. from 2021 to 2022, where he was the primary client contact, providing expert support and ensuring client satisfaction. Before that, at Chewy, he served in various roles, including Talent Acquisition Specialist, Training & Development Supervisor, and Customer Service Representative and Team Lead. These positions allowed him to hone his skills in leadership, team management, and customer service.
Educational Background
Dario Santos studied at York University, where he earned a Bachelor of Arts (BA) in Computer Science from 2008 to 2013. Prior to that, he completed his high school education at Chaminade College School in Toronto from 2003 to 2007. His educational background laid the foundation for his technical expertise and problem-solving skills, which he has applied throughout his various roles in the technology and customer service sectors.
Skills and Expertise
Dario Santos has over 5 years of experience in technical support and customer success roles. He excels at diagnosing and resolving technical issues, particularly in vehicle systems. He is proficient in analyzing terminal logs and using data-driven insights for efficient issue resolution and system improvement. As a SCRUM Master, he showcases strong leadership and organizational skills, managing agile projects and teams effectively. His passion for supporting remote-operated vehicles with technical expertise drives him to deliver innovative solutions for complex technical challenges.