Ellen Ziegler
About Ellen Ziegler
Ellen Ziegler is the Manager of Customer Success at Flock Safety and a Customer Success Coach at Catalyst Software, with a background in customer success and account management across various companies.
Current Roles
Ellen Ziegler currently holds dual roles. She works at Catalyst Software as a Customer Success Coach and at Flock Safety as the Manager of Customer Success. In her role at Flock Safety, she is dedicated to supporting the company's mission of eliminating crime and building safer communities.
Previous Experience at Hopin
Ellen Ziegler previously worked at Hopin in multiple capacities. Most recently, she served as the Manager of Customer Success for Commercial Accounts in the West & APAC regions for five months in 2022. Prior to that, she was the Regional Manager of Customer Success for the Midwest, West & LATAM regions from 2021 to 2022. She started her tenure at Hopin as a Customer Success Manager from 2020 to 2021.
Career at Bonfyre App and ej4, LLC
Before joining Hopin, Ellen Ziegler was a Senior Account Manager at Bonfyre App from 2018 to 2020. Additionally, she had a long tenure at ej4, LLC, where she served in multiple roles, including Senior Learning Consultant from 2017 to 2018, Learning Consultant from 2011 to 2017, and Studio Manager from 2007 to 2011.
Education and Skills
Ellen Ziegler holds a Bachelor's degree in Communications - Electronic Media from Xavier University, where she studied from 2002 to 2006. Her expertise includes simplifying complex information, building cross-functional partnerships, presenting performance metrics, and delivering practical guidance for team development.
Industry Contributions
Ellen Ziegler is involved in the Catalyst Coaching Corner, an application-based program that pairs aspiring Customer Success Leaders with experienced industry experts for monthly coaching sessions. Her focus is on advancing team growth and development, ensuring that her guidance is practical and accessible.