Graham C.
About Graham C.
Graham C. is a Customer Success Manager at Flock Safety and a Clariti Solution Architect in the San Francisco Bay Area, with over 10 years of experience in customer service management.
Current Roles and Responsibilities
Graham C. currently holds dual positions in the San Francisco Bay Area. He serves as a Customer Success Manager at Flock Safety and as a Clariti Solution Architect at Clariti. His role at Flock Safety involves managing customer relationships and ensuring their success with the company's products. At Clariti, he is responsible for designing and implementing solutions that meet the specific needs of the business.
Professional Journey at Flock Safety
Graham C. rejoined Flock Safety as a Customer Success Manager after a previous stint as the Market Manager for Northern California. His initial tenure lasted four months in 2021, based in Atlanta, Georgia. He played a pivotal role in sales, customer acquisition, and market strategies during that period.
Career at Mindbody
Graham C. worked at Mindbody for nearly a decade, holding multiple positions in San Luis Obispo County, California. He started as a Senior Customer Support Agent in 2010, moved up to Tech Support Supervisor in 2012, and eventually became a Level 3 Manager in 2019. His responsibilities included overseeing customer support operations and managing advanced technical support teams.
Experience in Customer Service and Training
With over 10 years of experience in customer service management, Graham C. has a strong background in developing and managing customer success strategies. He introduced several initiatives to improve customer satisfaction. Additionally, he has expertise in training and development from his time at Fusion Marketing Partners, where he worked as a Training Writer, Developer, and Trainer from 2007 to 2010.
Management and Business Acumen
Graham C. manages a book of business worth over 3 million dollars, covering territories from north of Bakersfield to the Oregon border. He is skilled in advising and training cross-company stakeholders in leadership principles for product implementation and customer service. His initiatives have led to improved deliverables and enhanced customer satisfaction.