Grant Markin
About Grant Markin
Grant Markin is the Manager of Customer Success at Flock Safety, with a diverse background in customer support and entertainment.
Title at Flock Safety
Grant Markin currently holds the position of Manager, Customer Success at Flock Safety. In his role, he is responsible for overseeing customer success initiatives, ensuring client satisfaction, and managing a team dedicated to supporting and improving customer experiences.
Previous Experience at ServiceTitan
Grant Markin has significant experience at ServiceTitan, where he held multiple roles from 2016 to 2023. He began as a Customer Support Representative, advanced to Team Lead, and later held several managerial positions, culminating as Manager, Customer Success. His tenure at ServiceTitan included responsibilities in customer support supervision, management, and senior customer success, establishing a deep expertise in client relations and team leadership.
Education and Credentials
Grant Markin studied Drama at UC Irvine and earned a Bachelor of Arts (BA) degree. His educational background in drama contributes to his unique professional approach, especially his incorporation of humor and engaging interactions in his customer success roles.
Work at Quibi
In 2020, Grant Markin served as the Customer Care Lead for Training and Documentation at Quibi for 10 months. During his time at Quibi, he focused on developing training materials and documentation processes to enhance customer care operations, showcasing his skills in creating impactful training programs and improving support documentation.
Entertainment Industry Background
Grant Markin has a background in the entertainment industry, having worked as a performer at Universal Studios Hollywood from 2015 to 2016. Additionally, he has experience as an actor, working independently from 2011 to 2016. This diverse background in performance arts contributes to his ability to engage and connect with clients and teams effectively.