Lisa Krolikowski
About Lisa Krolikowski
Lisa Krolikowski is the VP of Customer Success - Law Enforcement at Flock Safety and a member at Chief, with extensive experience in customer success roles across various industries including law enforcement, healthcare, and technology.
Current Role at Flock Safety
Lisa Krolikowski serves as the VP of Customer Success - Law Enforcement at Flock Safety. In her current role, she oversees customer success initiatives specifically tailored for the law enforcement sector. Operating remotely, Lisa applies her extensive background in customer success management to ensure the satisfaction and retention of clients. Her work involves closely collaborating with law enforcement agencies to improve public safety outcomes through technology-driven solutions.
Previous Experience at DeepScribe
Lisa Krolikowski held the position of VP of Customer Success at DeepScribe from 2022 to 2023. Her tenure in this role lasted for 10 months in Austin, Texas. During this period, she was responsible for managing and enhancing customer relationships, ensuring that the company's AI-driven medical scribe services met and exceeded customer expectations.
Leadership Roles at Axon
Lisa Krolikowski has held multiple leadership roles at Axon, including Sr. Director, Customer Success, and Director of Customer Success. Her journey at Axon began in 2015 as the Strategic Accounts Customer Success Manager. Over seven years, she transitioned into higher leadership roles, culminating in her position as Sr. Director. Her roles at Axon involved strategizing and implementing customer success plans, improving client engagement, and aligning customer needs with the company's objectives.
Educational Background
Lisa Krolikowski studied at the University of Virginia, where she earned a Bachelor of Science (BS) in Commerce from UVA's McIntire School of Commerce. Her academic background provided a solid foundation in business principles, which she has effectively applied throughout her career in customer success, sales, and account management.
Early Career and Sales Experience
Early in her career, Lisa Krolikowski participated in the Management Development Program at E&J Gallo Winery, gaining vital managerial skills. She then served as a Senior Account Executive at MarketBridge and later worked in SMB Sales for Google for Work. Her diverse experiences in sales roles provided her with a broad understanding of client needs and relationship management, which have been instrumental in her customer success career.