Sam Potts
About Sam Potts
Sam Potts is a Customer Success Manager and Regional General Manager at Flock Safety in Atlanta, Georgia, with over eleven years of experience in customer advocacy in both private and public sectors.
Current Roles at Flock Safety
Sam Potts currently holds two prominent positions at Flock Safety in Atlanta, Georgia. As Customer Success Manager, Enterprise Accounts, Sam is responsible for managing large-scale customer engagements and ensuring client satisfaction. Additionally, as Regional General Manager for Core Markets in Customer Experience, Sam oversees regional operations and collaborates with various teams to enhance customer experiences and drive market expansion.
Previous Experience at Flock Safety
Before assuming the current roles, Sam Potts served as Customer Growth at Flock Safety from 2018 to 2020. During this time, Sam played a significant role in helping the startup scale from $400K to $100M in Annual Recurring Revenue (ARR). The focus was on fostering growth and improving customer advocacy, laying the groundwork for future expansion and success.
Roles at athenahealth
Sam Potts has an extensive background with athenahealth, where Sam held multiple positions over six years. Starting as an Account Associate from 2012 to 2014, then progressing to Senior Account Associate from 2014 to 2016, and finally serving as Project Manager from 2016 to 2018. These roles were based in the Greater Atlanta Area and involved managing accounts, delivering projects, and supporting client success.
Educational Background
Sam Potts studied Journalism - Advertising at the Grady College of Journalism and Mass Communication at the University of Georgia, earning a Bachelorβs Degree. This educational foundation equipped Sam with strong communication skills, which have been integral to the various customer-focused roles held throughout Sam's career.
Internship at U.S. House of Representatives
In 2011, Sam Potts interned for Rep. Sue Myrick, R-NC, at the U.S. House of Representatives in the Washington D.C. Metro Area. This brief but valuable experience provided insight into public sector operations and legislative processes, contributing to Sam's understanding of government and public relations.