Stephen Johnston
About Stephen Johnston
Stephen Johnston is a Customer Success Manager for Law Enforcement Regional Markets at Flock Safety, with a background in law enforcement and security management.
Title
Stephen Johnston holds the title of Customer Success Manager for Law Enforcement Regional Markets at Flock Safety. Being in a remote role allows him to manage and support regional market clients effectively.
Current Role at Flock Safety
Stephen Johnston currently works at Flock Safety as a Customer Success Manager for Law Enforcement Regional Markets. He develops and implements operational processes to support Customer Success, such as onboarding, renewals, upsells, and customer feedback. Johnston collaborates with cross-functional teams for successful onboarding, adoption, and expansion of product offerings, and he partners with Customer Success and Sales teams to align account plans and identify expansion opportunities.
Previous Experience
Stephen Johnston has extensive experience in law enforcement and security roles. His career includes positions as Service Manager at Flock Safety, Master Sergeant at Hiram Police Department, and Security Corporal at Tanner Health System. He has also held roles such as Investigator and Patrol Officer. Johnston's experience spans across varied organizations like the University of West Georgia, City of Temple, Georgia Department of Corrections, and more.
Education and Expertise
Stephen Johnston studied Business Management with a focus on Information Technology at Eastern Gateway Community College, obtaining an Associate's degree from 2019 to 2022. His expertise in law enforcement, customer success, and security management is backed by his comprehensive academic background and practical experience across multiple roles and organizations.
Customer Success Strategies
In his role at Flock Safety, Stephen Johnston has designed and maintained an efficient customer support structure that ensures quick and accurate issue resolution. He monitors and analyzes customer data to identify trends and insights, developing strategies that enhance customer engagement, satisfaction, and retention. Johnston's efforts in driving account planning and outreach prioritization have contributed significantly to the company's referral pipeline.