Tonia (Pondiscio) Crump
About Tonia (Pondiscio) Crump
Tonia (Pondiscio) Crump is a Customer Success Manager for Enterprise Accounts at Flock Safety in the Greater Atlanta Area.
Current Role at Flock Safety
Tonia (Pondiscio) Crump is currently serving as the Customer Success Manager, Enterprise Accounts at Flock Safety in the Greater Atlanta Area. In this position, she manages a portfolio of Tier 1 accounts in the Central/West region, focusing on major cities and significant organizations. She has been instrumental in maintaining a Net Revenue Retention (NRR) rate of over 140% and a Net Promoter Score (NPS) of over 75. Tonia leads regional 'pods' that include sales, implementation, field operations, customer support, and product feedback teams to drive regional growth.
Previous Experience at GHX
Prior to her current role, Tonia spent several years at GHX in various capacities. From 2016 to 2019, she worked as a Solutions Specialist. Before that, she served as Manager of the Customer Success Team from 2015 to 2016 and as an Account Manager from 2014 to 2015. She began her tenure at GHX as a Credentialing Analyst, a role she held from 2010 to 2014. All these roles were based in the Greater Atlanta Area, providing Tonia with extensive experience in customer success and account management.
Educational Background
Tonia Crump holds an Associate of Science degree in Health Information Management from St. Petersburg College. She also undertook undergraduate studies at the University of Florida. Her educational background has provided her with a solid foundation in health information and management, contributing to her ability to manage and deliver customer success effectively in her professional roles.
Professional Skills and Tools
In her role at Flock Safety, Tonia utilizes several professional tools and skills. She is proficient in Gainsight NXT & PX, Salesforce, and the MS Office Suite, which aid in her management of customer accounts and data analysis. Her ability to deliver value-based presentations and training sessions to department leadership, internal stakeholders, and at industry events highlights her expertise in communication and customer engagement.