Sandy Zepeda
About Sandy Zepeda
Sandy Zepeda serves as the Senior Director of Customer Support at FloSports, where she has worked since 2020. With extensive experience in customer service management across various companies, she has a proven ability to enhance customer satisfaction and operational efficiency.
Current Role at FloSports
Sandy Zepeda serves as the Senior Director of Customer Support at FloSports, a position held since 2020. In this role, she focuses on enhancing customer support operations and ensuring high levels of customer satisfaction. Her leadership is characterized by a commitment to addressing customer needs and improving service delivery. Zepeda's experience in customer support management allows her to implement effective strategies that align with the company's goals.
Previous Experience in Customer Support
Before joining FloSports, Sandy Zepeda held several significant roles in customer support management. She worked at Forcepoint as Senior Manager of Order Operations from 2017 to 2019, where she managed order processes and improved operational efficiency. Zepeda also served as Customer Service Manager at 360training from 2008 to 2009 and at First American from 2001 to 2007, where she managed strategic accounts. Additionally, she held positions at Dell and Noonday Collection, focusing on customer service and experience.
Educational Background
Sandy Zepeda studied at The University of Texas at Austin. Her education provided a foundation for her career in customer support and management, equipping her with the skills necessary to excel in various roles across multiple organizations.
Process Improvement Initiatives
Throughout her career, Sandy Zepeda has implemented process improvements that have enhanced customer satisfaction and operational efficiency. Her ability to identify areas for improvement and collaborate cross-functionally has contributed to her success in various customer support roles. Zepeda excels at building dynamic customer relationships through innovative problem-solving techniques.
Collaboration and Customer Focus
Sandy Zepeda has a strong track record of collaborating cross-functionally to address and prioritize customer needs. Her approach emphasizes teamwork and communication, which are essential for delivering effective customer support. This focus on collaboration has enabled her to successfully manage customer relationships and enhance service quality.