Allison Johnson
About Allison Johnson
Allison Johnson is a Customer Success Director with extensive experience in customer success and sales management. She has worked at Focal Systems and Cintas, and holds a Bachelor of Science in Business Administration from The Ohio State University.
Current Role as Customer Success Director
Allison Johnson serves as the Customer Success Director at Focal Systems, a position she has held since 2022. In this role, she oversees customer engagement strategies and ensures client satisfaction across the United States and Canada. Her focus is on enhancing customer experiences and driving the success of Focal Systems' initiatives.
Previous Experience at Focal Systems
Prior to her current role, Allison Johnson worked at Focal Systems as a Senior Customer Success Manager from 2021 to 2022. During her tenure, she was responsible for managing customer relationships and implementing strategies to improve service delivery in Ohio, United States.
Career Background at Cintas
Allison Johnson has extensive experience at Cintas, where she held multiple positions. She worked as a Service Sales Manager from 2019 to 2021, and as an SAP Lead Trainer and Consultant from 2018 to 2019. Additionally, she served as a Project Manager for six months in 2015 and as a Management Trainee from 2014 to 2015. Her roles involved training, project management, and sales, contributing to her expertise in customer success.
Educational Background
Allison Johnson earned her Bachelor of Science in Business Administration, Management and Operations from The Ohio State University Fisher College of Business, completing her studies from 2010 to 2014. She also achieved an Honors Diploma from Genoa Area High School, where she studied from 2006 to 2010.
Internship Experience at The Ohio State University
During her time at The Ohio State University, Allison Johnson gained practical experience as a Fan Experience and Promotions Lead Intern from 2013 to 2014. This role involved coordinating promotional activities and enhancing the overall fan experience within the university's athletic department.