Hazel Cruzado
About Hazel Cruzado
Hazel Cruzado serves as the Vice President of Customer Success at Focal Systems, where she leverages her extensive experience in strategic retail expansion and compliance management to enhance customer success strategies.
Current Role at Focal Systems
Hazel Cruzado serves as the Vice President of Customer Success at Focal Systems, Inc., a position she has held since 2016. In this role, she focuses on enhancing customer success strategies, leveraging her extensive experience in strategic retail expansion. Cruzado has played a key role in implementing computer vision technology to tackle challenges within the retail sector, contributing to the company's innovative approach to customer service.
Previous Experience in Client Services
Before joining Focal Systems, Cruzado worked at Golden State Medicare Health Plan as a Client Services Manager from 2015 to 2016. In this role, she managed client relationships and ensured service delivery aligned with organizational standards. Her experience in client services has been foundational in her current position, allowing her to apply best practices in customer success.
Background in Operations Management
Cruzado has a diverse background in operations management, having worked as the Operations and Reservations Manager at Pacific Monarch Resorts from 2007 to 2008. This role involved overseeing operational processes and improving customer service delivery. Her operational expertise has been beneficial in her strategic approach to enhancing customer success at Focal Systems.
Experience in Strategic Retail Expansion
Cruzado served as the Strategic Retail Expansion Manager at Prospect Mortgage, LLC from 2009 to 2011. In this capacity, she focused on developing strategies for retail growth, which has informed her current work in customer success. Her strategic insights into retail expansion are essential for driving customer engagement and satisfaction.
Compliance Management Expertise
Hazel Cruzado has a background in compliance management from her previous roles, including her time as Client Services Director and Chief of Compliance at Success Continuing Education, Inc. from 2012 to 2014. This experience has equipped her with the skills to navigate regulatory requirements and implement effective compliance strategies, enhancing her approach to customer success.