Anavel Mercedes
About Anavel Mercedes
Anavel Mercedes - Director of Product Administration
Anavel Mercedes holds the position of Director of Product Administration. She commenced her tenure at the company as a product support specialist in 2020. Her role involves managing a team of product support specialists who address inbound product-related questions and conduct product demonstrations for the company's flagship mobile assistance app, CAP Advantage.
Anavel Mercedes' Education and Expertise
Anavel Mercedes recently completed the Management Essentials program at Harvard University's School of Business. With a background in the medical and insurance industries, she brings a wealth of knowledge and expertise to her current role, enabling her to effectively manage product support and administration functions within the company.
Anavel Mercedes' Background in Medical and Insurance Industries
Anavel Mercedes has accumulated significant experience in the medical and insurance industries. This background has provided her with a nuanced understanding of product support and risk management. Her expertise in these fields contributes to her ability to manage insurance relationships and ensure the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Anavel Mercedes' Role in Customer and Partner Onboarding
As part of her responsibilities, Anavel Mercedes oversees the onboarding process for new customers and channel distribution partners. Her team ensures a smooth transition for new clients, addressing all product-related inquiries and conducting comprehensive product demonstrations of CAP Advantage, enhancing customer satisfaction and partnership outcomes.