Heather Coursen
About Heather Coursen
Heather Coursen serves as the Customer Experience Operations Manager at Dansk, a position she has held since 2024. With extensive experience in customer experience roles across various companies, she has developed a strong background in operations and training.
Current Role at Food52
Heather Coursen serves as the Customer Experience Operations Manager at Food52. She has held this position since 2024, contributing to the company's focus on enhancing customer interactions and overall satisfaction. Her role involves overseeing operations related to customer experience, ensuring that the company's standards are met and improved upon.
Previous Experience in Customer Experience Management
Prior to her current role, Heather worked at Dansk as a Customer Experience Operations Manager for five months in 2024. She also served as a Customer Experience Consultant at Schoolhouse from 2023 to 2024. Her experience at Rent The Runway included various roles such as Senior Customer Experience Associate and Senior Customer Experience Trainer, where she focused on training and development within the customer service team.
Background in Retail Management
Heather's career in retail management includes a significant tenure at 2nd Time Around, where she worked as Store Manager from 2012 to 2016. She also held the position of Assistant Manager at the same company from 2010 to 2012. These roles provided her with foundational skills in customer service and team leadership.
Educational Qualifications
Heather earned her Bachelor of Business Administration (BBA) degree in International Marketing from Pace University - Lubin School of Business. She attended the university from 2007 to 2011, where she developed a strong understanding of marketing principles and business operations.
Internship Experience
In 2010, Heather completed an internship at Allied Integrated Marketing as an Advertising Intern. This experience allowed her to gain insights into advertising strategies and marketing operations, further enhancing her skill set in customer experience and marketing.