Diwakar Panthri
About Diwakar Panthri
Diwakar Panthri is a Customer Success Manager at Fortanix with over 8 years of experience in business and operational strategies.
Customer Success Manager at Fortanix
Diwakar Panthri has been serving as a Customer Success Manager at Fortanix since 2022. Located in New Delhi, Delhi, India, his role involves managing customer relationships and ensuring the successful implementation of Fortanix's solutions. Diwakar leverages his skills in client servicing and escalation management to enhance customer satisfaction and retention.
Former Customer Success Manager at Zscaler
From 2020 to 2021, Diwakar Panthri worked at Zscaler as a Customer Success Manager in Chandigarh, India. During his tenure, he focused on client servicing, managing escalations, and contributing to the overall customer success strategy. His role required direct interaction with clients to ensure their needs were met and their experiences with Zscaler's products were optimized.
Business Consultant at Dale Carnegie
Between 2016 and 2018, Diwakar Panthri held the position of Business Consultant at Dale Carnegie in Gurgaon. In this role, he was responsible for assisting businesses in improving their operational strategies. His expertise in stakeholder management and relationship building played a crucial part in delivering effective business solutions.
Educational Background
Diwakar Panthri completed an Executive PGDM in Marketing at the International Management Institute (IMI) from 2019 to 2020. Additionally, he holds a Bachelor's degree in Hospitality Administration/Management from 2007 to 2010. These qualifications have provided him with a robust foundation in both marketing and management principles, enabling him to excel in various professional roles.
Experience in Business Development and Operations
Diwakar Panthri has over 8 years of experience in planning and implementing sustainable business and operational strategies. He worked in Business Development at dnata international pvt ltd and in Operations and Marketing at International Ventures. His expertise includes direct selling, cross selling, up selling, and new client acquisition, which has facilitated significant growth and key account management for the organizations he has been part of.