Ramon Gonzalez
About Ramon Gonzalez
Ramon Gonzalez is a Client Support Specialist with expertise in troubleshooting across various domains, including mechanical, electrical, software, infrastructure, and networks. He has a background in mechanical engineering and previously worked as a Fiber Optics Manager at IENTC Telecomunicaciones.
Work at Fortna
Ramon Gonzalez has served as a Client Support Specialist at Fortna since 2022. In this role, he provides remote client support services from Mexico. His responsibilities include addressing client inquiries and resolving issues related to various technical domains.
Previous Experience at IENTC Telecomunicaciones
Prior to his current position, Ramon Gonzalez worked at IENTC Telecomunicaciones as a Fiber Optics Manager from 2020 to 2021. This role was based in Querétaro, Mexico, and lasted for one year. His work involved managing fiber optic projects and ensuring efficient operations in telecommunications.
Education and Expertise
Ramon Gonzalez earned his Bachelor's degree in Mechanical Engineering from Universidad Autónoma de Nuevo León, where he studied from 2007 to 2010. His educational background provides a strong foundation for his technical expertise, which includes troubleshooting across mechanical, electrical, software, infrastructure, and network domains.
Technical Specializations
Ramon Gonzalez specializes in troubleshooting across multiple technical domains. His expertise encompasses mechanical, electrical, software, infrastructure, and network issues. Additionally, he has experience in both social and network engineering, which enhances his ability to support clients effectively.