Sara Beaudet
About Sara Beaudet
Sara Beaudet is a Customer Support Engineer at FOSSA, where she has worked since 2021. She has a diverse background in customer support and technology, with experience in software analysis, podcasting, and team collaboration.
Work at FOSSA
Sara Beaudet has been employed at FOSSA as a Customer Support Engineer since 2021. In this role, she has managed a significant ticket volume, handling between 1000 to 1500 tickets annually. She was the sole Customer Support Engineer for nearly a year, demonstrating her capability to manage high workloads independently. Sara contributed to a notable reduction in 'New/Open' tickets in Zendesk by 97.73%, starting with over 500 tickets at the beginning of the year. Her responsibilities also included onboarding new team members, such as the Support Engineering Manager and additional Customer Support Engineers.
Previous Work Experience
Before joining FOSSA, Sara Beaudet held various positions in customer service and support roles. She worked as an Office Assistant at Food Lion for eight months in 2018 and briefly served as a Keyholder at Hot Topic in 2019. Additionally, she was employed as a Bookseller at Books A Million from 2017 to 2019. Sara also gained experience as a Loan Insurance Analyst at Homepoint for 11 months in 2020-2021. These roles contributed to her skills in customer interaction and support.
Education and Expertise
Sara Beaudet studied Web Development at South Carolina Connections Academy, where she earned her High School Diploma from 2016 to 2018. She later pursued an Associate's degree in Cybersecurity at the University of Phoenix from 2019 to 2021, although she did not complete the program. Her educational background has equipped her with foundational knowledge in technology and software development, which she applies in her current role.
Technical Contributions
In her role at FOSSA, Sara Beaudet has made significant technical contributions. She reproduced bugs for a Software Composition Analysis tool that supports over 20 programming languages. Additionally, she wrote scripts to address unique customer business needs that were not accommodated by the company's API. Sara also contributed to an article discussing Curl vulnerabilities affecting the Curl command line tool and library, showcasing her involvement in technical writing and community engagement.
Podcast and Community Engagement
Sara Beaudet launched and hosted a podcast focused on open source software management and the experiences of working at an early-stage startup. This initiative reflects her commitment to sharing knowledge and engaging with the tech community. Furthermore, she speaks Esperanto and enjoys discussing technology with fellow Esperantists, indicating her interest in cultural exchange and collaboration within the tech field.