Aundray Forde
About Aundray Forde
Aundray Forde is a Technology Service Desk Manager at Foster + Partners, where he has worked since 2015. He holds a Bachelor of Science in Business Information Technology and has extensive experience in IT service management, including roles at the Financial Times.
Current Role at Foster + Partners
Aundray Forde has been serving as the Technology Service Desk Manager at Foster + Partners since 2015. In this role, he oversees the technology service desk operations, ensuring efficient support for users and managing technology-related issues. His responsibilities include implementing service improvement strategies and maintaining high standards of service delivery.
Previous Experience at Financial Times
Prior to his current position, Aundray Forde worked at Financial Times in various roles. He served as a Service Improvement Lead from 2013 to 2015, focusing on enhancing service delivery processes. Before that, he was the IT Service Desk Team Leader from 2009 to 2013, where he managed a team to support IT services. He began his tenure at Financial Times as a Service Desk Analyst from 2006 to 2009.
Education and Expertise
Aundray Forde holds a Bachelor of Science degree in Business Information Technology from London South Bank University, which he completed from 1997 to 2001. His education has equipped him with a strong foundation in technology management. He possesses expertise in Active Directory management and has significant experience in managing Service-Level Agreements (SLA) and ITIL processes.
Background in Architecture and Planning Industry
Aundray Forde has a demonstrated history of working in the architecture and planning industry. His roles have involved integrating technology solutions to support operational efficiency within this sector. His experience in service management and technology support has contributed to his understanding of the unique challenges faced in architecture and planning.