Jade Vinson
About Jade Vinson
Jade Vinson is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Surefire Local, Airtable, and Foursquare. She holds an MBA and a BBA from Hampton University and has a proven track record of enhancing customer value and retention rates.
Current Role at Foursquare
Jade Vinson serves as a Senior Customer Success Manager at Foursquare, a position held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring the successful adoption of Foursquare's products and services. Her responsibilities include managing customer relationships and driving value for clients through strategic guidance.
Previous Experience at Airtable
Prior to her current role, Jade worked at Airtable as an Enterprise Customer Success Manager from 2021 to 2023. During her tenure, she achieved notable net retention rates of 111.5% in Q3F22 and 102.67% in Q4F22. These results reflect her commitment to customer success and her expertise in product management.
Experience at Surefire Local
Jade Vinson was employed at Surefire Local as a Customer Success Manager from 2019 to 2021. During her time there, she successfully increased the total contract value for a major enterprise customer from $33K to $168K over two years. This achievement highlights her ability to drive significant business growth through effective customer engagement.
Educational Background
Jade Vinson studied at Hampton University, where she earned a Bachelor of Business Administration (BBA) from 2010 to 2014. She furthered her education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from 2014 to 2015. This educational foundation has equipped her with essential skills for her career in customer success.
Early Career at MillerCoors and Prudential Financial
In her early career, Jade worked at MillerCoors as a Sales Development Representative and Account Manager from 2016 to 2018. She also gained experience as a Sales Desk Intern at Prudential Financial in 2012. These roles provided her with valuable insights into sales and customer relationship management.