Paula Segarra Hernández
About Paula Segarra Hernández
Paula Segarra Hernández is a Customer Service Assistant with extensive experience in event coordination and sales across various companies in Barcelona. She has a background in classical ballet and has traveled extensively, enhancing her adaptability and cultural awareness.
Current Role at Fox Racing
Paula Segarra Hernández has been employed as a Customer Service Assistant at Fox Racing since 2020. In this role, she is responsible for addressing customer inquiries and providing support to enhance customer satisfaction. Her experience in customer service is complemented by her previous roles in various sectors, allowing her to effectively manage customer relations.
Previous Experience in Customer Service
Prior to her current position, Paula accumulated significant experience in customer service roles. She worked at Intercruises Shoreside and Port Services from 2016 to 2018, where she focused on customer support for two years. Additionally, she served as a Sales Assistant at Taranna Viajes con Sentido for three months in 2018, and held various event coordination roles that required strong customer interaction skills.
Education and Training in Arts and Hospitality
Paula studied at CETT_UB Tourism & Hospitality, where she earned a degree in Tourism, Leisure, and Nature from 2015 to 2018. She also attended the Royal Swedish Ballet School and the Central School of Ballet in London, achieving degrees in Arts. Her educational background in both the arts and hospitality has equipped her with a diverse skill set applicable to her professional roles.
International Experience and Cultural Awareness
Paula has lived in four different countries: Sweden, the United Kingdom, France, and India. This international experience has enhanced her cultural awareness and adaptability. Additionally, she traveled solo across Asia for nearly two years, which further developed her independence and resilience. These experiences contribute to her ability to engage with a diverse customer base.
Transition from Dance to Customer Service
Paula transitioned from a career as a professional classical ballerina in the UK to customer service. This shift demonstrates her resilience and adaptability in pursuing new career paths. Her background in performing arts has likely contributed to her strong communication skills and ability to work under pressure, which are valuable in her current role.