Jeremy Hernandez
About Jeremy Hernandez
Jeremy Hernandez is an Operations Associate at Framework IT, where he manages the company's IT service management platform and oversees the internship program. He has worked in this role since 2014, providing technical support and designing IT solutions for clients.
Work at Framework IT
Jeremy Hernandez has been employed at Framework IT since 2014, serving as an Operations Associate. In this role, he manages the company's IT service management platform as a ConnectWise Administrator. He is responsible for handling both Tier 1 and Tier 2 Tech Support, addressing a variety of technical issues that arise within the organization. Additionally, he manages inventory and assets, ensuring efficient tracking and utilization of company resources.
Education and Expertise
Jeremy Hernandez completed his education at Lane Tech College Prep, where he earned his High School Diploma from 2010 to 2014. His educational background has provided him with a foundation for his current role in IT operations. He acts as a Solutions Architect, designing and implementing IT solutions that are tailored to meet the specific needs of clients.
Background
Jeremy Hernandez has a decade of experience in the IT sector, having started his career at Framework IT in 2014. His role encompasses various responsibilities, including technical support and resource management. His experience has equipped him with the skills necessary to effectively manage IT operations and support services.
Internship Program Leadership
In addition to his operational duties, Jeremy Hernandez directs the internship program at Framework IT. He provides guidance and mentorship to interns, helping them develop their skills and gain practical experience in the IT field. This role reflects his commitment to fostering new talent within the industry.