Stuart Katz
About Stuart Katz
Stuart Katz is a Senior Manager, Principal Support at FreeWheel, where he has worked since 2022. He has over 15 years of experience in technical support and client service within the marketing and advertising industry.
Current Role at FreeWheel
Stuart Katz currently serves as Senior Manager, Principal Support at FreeWheel, a position he has held since 2022. In this role, he is responsible for overseeing principal support operations, ensuring high-quality service delivery, and managing client interactions effectively. His extensive experience in the marketing and advertising industry contributes to his ability to address client needs and enhance service processes.
Previous Experience at FreeWheel
Stuart Katz previously worked at FreeWheel from 2016 to 2022, where he held the position of Senior Manager, Client Service. During his tenure, he focused on managing client services for media buying, contributing to the development of client relationships and service strategies. His four years in this role provided him with valuable insights into client needs and operational efficiencies.
Professional Background in Technical Support
Stuart Katz has a strong background in technical support, having worked in various capacities within the industry. His career includes a role as a Technical Support professional at Insight Communications from 2003 to 2004, and as a Senior Analyst at BSG, LLC from 2004 to 2010. Additionally, he served as a Product Support Specialist and later as a Senior Product Support Specialist at Strata Marketing, Inc., from 2010 to 2016. This diverse experience has equipped him with extensive knowledge in client service management.
Education and Expertise
Stuart Katz studied at Bradley University from 1998 to 2003, where he gained foundational knowledge that supports his career in technical support and client service. He possesses advanced expertise in creating and managing knowledge bases, which enhances operational efficiency and client satisfaction. His proficiency in utilizing Salesforce for client service management further underscores his technical capabilities.