Pádhraig ó Maolagáin
About Pádhraig ó Maolagáin
Pádhraig ó Maolagáin is an Account Manager at FreightCenter in Palm Harbor, Florida, with a background in tour management and guiding in Dublin, Ireland. He specializes in customer service and upselling opportunities, leveraging his experience in the tourism industry.
Work at FreightCenter
Pádhraig ó Maolagáin has been employed at FreightCenter as an Account Manager since 2021. In this role, he is responsible for managing customer inquiries through the website's live chat feature, providing quick and accurate quotes to potential clients. His position requires a strong understanding of customer needs and the ability to deliver effective solutions. He has been with the company for three years, contributing to its customer service and sales efforts.
Previous Experience in Tourism
Before joining FreightCenter, Pádhraig ó Maolagáin accumulated significant experience in the tourism industry. He worked as a Tour Guide for SANDEMANs NEW Europe Tours in Dublin from 2016 to 2017. Following this, he served as a Tour Manager at Carroll's Tours from 2017 to 2019. Additionally, he held the position of Lead Tour Guide & Administrator at Viking Tours from 2013 to 2015. His roles involved direct interaction with customers and managing tour operations.
Education and Expertise
Pádhraig ó Maolagáin studied at Ballyfermot College of Further Education, where he focused on Music Performance. He completed a Higher National Diploma in this field from 2012 to 2014. His educational background has contributed to his communication skills and ability to engage with diverse audiences, which are essential in both the tourism and sales sectors.
Sales Skills and Training
In his current role at FreightCenter, Pádhraig specializes in identifying upselling opportunities, including White Glove services, packaging, and insurance. He has experience handling inbound calls, converting inquiries into sales, and providing customer care. To enhance his skills, he attends monthly voluntary training tutorials, ensuring he remains informed about product offerings and effective sales techniques.