Annie Chen
About Annie Chen
Annie Chen is a DIBs Champion at FreshBooks in Toronto, Ontario, where she has worked since 2023. She has a background in accounting and finance, with previous roles at EY and various positions at the University of Waterloo.
Work at FreshBooks
Annie Chen has been employed at FreshBooks since 2021, currently serving as a Product Owner focused on Customer Experience in Accounting. In this role, she has developed and delivered online training modules for both employees and clients, facilitating adaptation to remote work environments. Additionally, she has created documentation for the Help Center and established a specialized team within customer support to address complex accounting feature inquiries. In 2023, she took on the role of DIBs Champion, further contributing to the company's commitment to diversity and inclusion.
Education and Expertise
Annie Chen holds a Master's degree in Accounting from the University of Waterloo, where she also completed her Bachelor's degree in Accounting and Financial Management. She participated in various elective courses, including business information systems and data analytics, to enhance her technical knowledge. Additionally, she studied User Experience Design at General Assembly Canada, earning a certificate in the field. Her academic background is complemented by her completion of CPA exams in Ontario, Canada.
Background
Annie Chen has a diverse professional background, having worked in various roles before joining FreshBooks. She served as an Intermediate Staff Accountant at EY, where she gained experience as an external auditor primarily with public clients in tech and media sectors. Her early career included positions such as Research Assistant at the University of Waterloo and Digital Delivery Network Intern at Canada Post. She also has experience in leadership roles, including co-founding Enactus and serving as a Teaching Assistant at the University of Waterloo.
Achievements
Throughout her career, Annie Chen has made significant contributions to her teams and organizations. At FreshBooks, she has successfully handled escalated customer support interactions and triaged product enhancements for the product team. She has also played a key role in developing training resources and documentation to improve customer support processes. Her involvement in extracurricular activities includes serving as a Peer Leader and Internal Events Project Manager at the University of Waterloo, where she supported student engagement and event organization.
Personal Interests
Annie Chen engages in various personal interests outside of her professional life. She actively participates in sports such as spikeball and is learning to snowboard. Her hobbies include jogging with a foster dog, painting, and exploring home decor. Additionally, she enjoys planning trips and has a passion for creative arts, including graphic design and photography.