Colton Downs
About Colton Downs
Colton Downs is an Intake Specialist in Enterprise Technology and Operations at FreshBooks, where he has worked since 2022. He has a diverse background in technology and communications, with previous roles at companies such as Apple Retail and Ontario Air Ambulance.
Current Role at FreshBooks
Colton Downs currently serves as an Intake Specialist in the Enterprise Technology and Operations department at FreshBooks. He has held this position since 2022, contributing to the company's operational efficiency and technology integration. His role involves assessing and managing incoming requests and ensuring that the technology needs of the organization are met effectively.
Previous Experience at FreshBooks
Colton Downs has extensive experience at FreshBooks, where he worked in various capacities from 2014 to 2022. He started as a RockStar, providing customer support and engagement for seven years. He advanced to roles such as Senior Product Lead and Product Lead, where he focused on product development and strategy for a total of six years. Additionally, he served as a Business Analyst for one year, analyzing business processes and recommending improvements.
Education and Expertise
Colton Downs studied at the University of Guelph, where he earned a Bachelor of Commerce degree in Hospitality and Tourism Management from 2005 to 2008. His educational background complements his diverse skill set, which includes expertise in computer hardware and software, graphic design, branding, and crisis management. This combination of education and skills supports his professional endeavors in technology and operations.
Professional Background
Colton Downs has a varied professional background that includes roles at Best Buy, Ontario Air Ambulance, and Apple Retail. He worked as a Business Professional at Best Buy for three months in 2007 and as a Corporate Communications and Marketing Intern at Ontario Air Ambulance for three months in 2005. At Apple Retail, he served as a Genius for three years, providing technical support and customer service.
Entrepreneurial Ventures
Colton Downs has developed a small-scale business operation focused on IT support and consulting solutions. He created a complex business plan that guided the establishment of this venture. His experience during an internship at Ornge also contributed to his entrepreneurial spirit and passion for continuous learning.