Devonne Laird Kyllo
About Devonne Laird Kyllo
Devonne Laird Kyllo is an Account Manager at FreshBooks, where she has worked since 2023, focusing on reducing churn through targeted sales strategies. She has a background in business administration and has held various roles in customer service and sales management across multiple companies, including Verizon and Signet Jewelers.
Work at FreshBooks
Devonne Laird Kyllo has been employed at FreshBooks as an Account Manager since 2023. In this role, Kyllo operates remotely from the San Antonio, Texas Metropolitan Area. Kyllo's responsibilities include managing client accounts and implementing sales strategies to enhance customer retention.
Education and Expertise
Devonne Laird Kyllo studied Business Administration and Management at Ozarks Technical Community College, where Kyllo earned an Associate of Science degree. Kyllo furthered education at Western Governors University, obtaining a Bachelor of Applied Science in Information Technology Project Management. This educational background supports Kyllo's expertise in account management and project execution.
Background
Devonne Laird Kyllo has a diverse professional background, beginning as a Customer Service Specialist at Alorica in 2014. Kyllo transitioned to various roles at Verizon Authorized Retailer, TCC, including Sales Associate, Store Manager, and Customer Success Manager. Kyllo also served as a Sales Manager at Signet Jewelers before moving to FreshBooks.
Achievements in Sales and Management
During Kyllo's tenure at Verizon Authorized Retailer, TCC, Kyllo successfully launched a new store in Augusta, GA, generating over $150,000 in sales within the first month. Kyllo reduced churn by 22% on current accounts at FreshBooks through targeted sales strategies. Kyllo also utilized data analytics in SalesForce to identify risks and recommend solutions for business growth.
Entrepreneurial Ventures
In 2020, Devonne Laird Kyllo transitioned into entrepreneurship by establishing a Press-on Nail business. Kyllo focused on enhancing the digital presence of the business through website creation, branding, and strategic marketing. Kyllo leveraged data analytics to identify trends, contributing to the business's profitability.