Dien Tran
About Dien Tran
Dien Tran serves as the Support Team Lead at FreshBooks, where he has worked since 2020. He has a diverse background in customer support and management, with previous roles at Apple, TELUS, CDW Canada, and Best Buy.
Work at FreshBooks
Dien Tran has been serving as the Support Team Lead at FreshBooks since 2020. In this role, he is responsible for monitoring and scoring the quality of calls and emails, providing feedback to enhance team performance. He also plays a significant role in the hiring process by offering timely and objective feedback on candidates. Additionally, Tran organizes team events to promote engagement and collaboration among team members.
Previous Experience at Apple
Dien Tran has extensive experience working at Apple, where he held multiple roles over a span of eight years. He began as a Specialist from 2011 to 2012, then progressed to the position of Expert from 2012 to 2017, and later served as a Technical Expert from 2017 to 2020. His time at Apple involved providing technical support and enhancing customer experiences.
Career at TELUS
Tran worked at TELUS from 2009 to 2011, where he held two positions. He served as an Assistant Manager for two years and as a Team Member Experience Facilitator for one year. In these roles, he contributed to team dynamics and employee engagement initiatives.
Experience at CDW Canada and Best Buy
Dien Tran's career includes a role as a Corporate Account Manager at CDW Canada for 11 months in 2011. He also worked at Best Buy as a Cellular Supervisor from 2006 to 2009. These positions provided him with valuable experience in customer service and account management.
Team Engagement and Support Skills
In his current and previous roles, Dien Tran has demonstrated strong skills in team engagement and support. He encourages participation in team events and provides backup frontline support when necessary, ensuring a consistent customer experience. His focus on quality and team performance is evident in his feedback processes.