Dominic Dowson
About Dominic Dowson
Dominic Dowson is a Senior Support Rockstar at FreshBooks, where he has worked since 2015. He has a background in sales and customer service, having previously worked at Intact and contributed to the Vancouver 2010 Olympic Bid.
Work at FreshBooks
Dominic Dowson has been employed at FreshBooks since 2015, currently holding the position of Sr Support Rockstar. In this role, he has contributed significantly to the support department by initiating the design of new tools aimed at enhancing efficiency. He has also collaborated with developers to create both internal and external systems, which have improved operational workflows. His efforts in establishing a brand atmosphere within the support department involved utilizing his video and photo editing skills. Dowson has received multiple awards for outstanding customer service performance, reflecting his commitment to client satisfaction.
Previous Experience at Intact
Before joining FreshBooks, Dominic Dowson worked at Intact as a salesperson from 2012 to 2015 in the Toronto, Canada Area. During his three years at Intact, he focused on sales strategies and customer engagement. His experience in this role contributed to his later success in the support sector, where he applied his sales knowledge to assist the sales team in securing multi-million dollar clients.
Background in Event Management
In 2010, Dominic Dowson served as a Transportation Supervisor for the 2010 Vancouver Olympic Bid for one month in the Vancouver, Canada Area. This role involved overseeing transportation logistics during a significant international event, showcasing his ability to manage complex operations under pressure.
Education and Expertise
Dominic Dowson studied at Vancouver Film School, where he focused on Cinematography and Film/Video Production. He completed his studies in 2012, earning a Bachelor's degree. His educational background has equipped him with skills in video and photo editing, which he has effectively applied in his current role at FreshBooks.
Recognition and Contributions
At FreshBooks, Dominic Dowson earned stock as recognition for his contributions to the company's success. His initiatives in enhancing the support department's efficiency and his role in securing significant clients demonstrate his impact on the organization. His commitment to customer service and operational excellence has been acknowledged through multiple awards.