Dorsa Eslami
About Dorsa Eslami
Dorsa Eslami is a Support Training and Development Specialist at FreshBooks in Toronto, Ontario, Canada. She holds a Bachelor's of Journalism Honors from the University of King's College and has previous experience as an Assistant Producer at Vocal Fry Studios.
Current Role at FreshBooks
Dorsa Eslami serves as a Support Training and Development Specialist at FreshBooks, a position she has held since 2022. In this role, she focuses on enhancing the training processes for support staff, ensuring they are well-equipped to assist customers effectively. Her work contributes to the overall customer experience and operational efficiency within the organization.
Previous Experience at FreshBooks
Before her current role, Dorsa Eslami worked at FreshBooks as a Support Specialist from 2021 to 2022. In this capacity, she provided direct support to customers, addressing their inquiries and resolving issues related to the company's products and services. This experience laid the groundwork for her transition into training and development.
Education and Expertise
Dorsa Eslami earned her Bachelor's of Journalism Honors from the University of King's College, completing her studies from 2015 to 2020. This educational background has equipped her with strong communication skills and a solid understanding of media and information dissemination, which are valuable in her current role.
Experience at Vocal Fry Studios
Prior to her tenure at FreshBooks, Dorsa Eslami worked as an Assistant Producer at Vocal Fry Studios from 2019 to 2020. In this role, she assisted in various production tasks, contributing to the creation of audio content. This experience provided her with insights into the production process and enhanced her organizational skills.