Dr. Charmaine S.
About Dr. Charmaine S.
Dr. Charmaine S. is a Senior Human Resources Business Partner with extensive experience in HR management across various sectors, including technology and manufacturing. She has held leadership roles at companies such as Cardone Industries, SYKES, and DISH Network, and currently works at FreshBooks, where she focuses on enhancing employee engagement and retention.
Work at FreshBooks
Dr. Charmaine S. serves as the Senior Human Resources Business Partner at FreshBooks, a role she has held since 2021. In this position, she has implemented strategic HR initiatives aimed at enhancing employee engagement and retention. Her work focuses on aligning human resources practices with the overall business objectives of FreshBooks, contributing to a positive workplace culture.
Previous Experience in Human Resources
Prior to her current role, Dr. Charmaine S. worked at SYKES as a Human Resources Manager from 2019 to 2021, overseeing HR functions across multiple locations in Lakeland and DeLand, Florida. She also held the position of Human Resources Leader at Cardone Industries from 2017 to 2019, where she utilized her expertise in ISO and Lean Six Sigma methodologies. Additionally, she worked as a Human Resources Manager at DISH Network from 2014 to 2017.
Educational Background
Dr. Charmaine S. has an extensive educational background in business and human resources management. She earned a Bachelor of Science in Business Administration and Management from the University of Phoenix. She furthered her education by obtaining a Master of Science in Administration from Central Michigan University. Additionally, she achieved a Doctor of Business Administration in Human Resources Management from Northcentral University, completing her studies in 2020.
Expertise in HR Management
Dr. Charmaine S. possesses a comprehensive understanding of human resources management, particularly in the technology and manufacturing sectors. Her experience includes aligning people strategies with business objectives in a BPO contact center environment. She has a strong background in ISO and Lean Six Sigma methodologies, which she has applied in various roles throughout her career.
Career in Solutions Consulting
Before transitioning into human resources, Dr. Charmaine S. worked as a Solutions Consultant at Verizon Wireless World from 2012 to 2014. This role provided her with valuable insights into customer solutions and business operations, which she later integrated into her HR practices.