Joshua Mc Stay Cooney
About Joshua Mc Stay Cooney
Joshua Mc Stay Cooney is a Senior Technical Support professional specializing in Billing and Payments at FreshBooks, where he has worked since 2019. He holds a Bachelor's degree in Business Studies from Trinity College, Dublin, and has extensive experience in customer support and technical roles across various companies.
Work at FreshBooks
Joshua Mc Stay Cooney has been employed at FreshBooks since 2019, currently holding the position of Senior Technical Support (Billing & Payments). In this role, he builds custom subscription packages for high-value accounts and leads the onboarding process through personalized support. He previously worked as a Customer Support Specialist at FreshBooks from 2017 to 2019, where he provided assistance to customers and contributed to the overall customer experience.
Education and Expertise
Joshua Mc Stay Cooney earned a Bachelor's degree in Business Studies from Trinity College, Dublin, studying from 2009 to 2013. He furthered his education by obtaining a Master of Science (M.Sc.) in Electronic Commerce from Dublin City University in 2014. Additionally, he completed an Intro to Programming Nanodegree and a Product Manager Nanodegree at Udacity, enhancing his technical and managerial skills.
Background
Before joining FreshBooks, Joshua Mc Stay Cooney worked in various roles that contributed to his expertise in customer care and technical support. He served as a Customer Care / Business Development Consultant at Devine's Worldwide Chauffeur Services from 2015 to 2016 and as a Technical Support Analyst at CPL Integrated Services from 2014 to 2015. His diverse background has equipped him with a solid foundation in customer service and technical support.
Achievements
In his current role at FreshBooks, Joshua Mc Stay Cooney has developed new documentation and processes for billing and payments workflows, which have increased efficiency across teams. He acts as the 'Voice of the Customer' within the product development cycle, identifying problem areas and suggesting improvements to the platform. His contributions support the Sales team by providing in-depth product demonstrations to assist with new account acquisitions.