Kamsy Nwoke
About Kamsy Nwoke
Kamsy Nwoke is a Senior Customer Success Manager at FreshBooks in Toronto, Canada, where he has worked since 2023. He has a background in customer support and experience, having previously held roles at Apple, Switch Health, and Rogers Communications.
Work at FreshBooks
Kamsy Nwoke currently serves as a Senior Customer Success Manager at FreshBooks, a position held since 2023. Based in Toronto, Ontario, Canada, Kamsy operates in a hybrid work environment. In this role, Kamsy focuses on enhancing customer satisfaction and engagement by leveraging customer feedback to drive product improvements. Kamsy also mentors colleagues, contributing to their professional development and fostering a collaborative work culture.
Previous Experience in Customer Support
Prior to joining FreshBooks, Kamsy Nwoke accumulated significant experience in customer support roles. Kamsy worked at Apple as a Technical Support Specialist from 2019 to 2021, providing technical assistance to customers. Following this, Kamsy served as a Customer Experience Associate at Switch Health for seven months in 2021-2022. Kamsy also held a position as a Customer Service Representative at Rogers Communications in 2018, gaining foundational skills in customer service.
Education and Expertise
Kamsy Nwoke completed a Bachelor's degree in Communication and Media Studies at McMaster University from 2014 to 2018. Prior to this, Kamsy attended Columbia International College in Hamilton, where a high school degree was achieved in 2013. This educational background has equipped Kamsy with strong communication skills and a solid understanding of customer relations.
Career Progression
Kamsy Nwoke's career has shown a steady progression in customer success and support roles. After starting at Rogers Communications in 2018, Kamsy transitioned to Apple, where technical support skills were honed. Kamsy then moved to Switch Health, followed by a role at FreshBooks as a Customer Success Manager in 2022, before advancing to the current position as Senior Customer Success Manager in 2023.