Kyle Fernandez
About Kyle Fernandez
Kyle Fernandez is a Support Specialist at FreshBooks, where he has worked since 2021. He has a background in education and sales, and is currently expanding his skills in programming and analytics.
Work at FreshBooks
Kyle Fernandez has been employed at FreshBooks as a Support Specialist since 2021. In this role, he provides assistance to customers, helping them navigate the company's financial software solutions. His experience in customer support contributes to enhancing user satisfaction and streamlining communication between the company and its clients.
Education and Expertise
Kyle studied at Lakehead University, where he focused on Elementary Education and Teaching, earning a Certificate of Education Studies from 2018 to 2020. He also attended the University of Toronto at Scarborough, where he obtained a Bachelor of Science (B.Sc.) in Mathematics Teacher Education from 2013 to 2018. Currently, he is expanding his technical skills by learning Python, Machine Learning, Google Analytics, and Google's SDK toolkit for app development.
Background in Retail Management
Kyle has a background in retail management, having worked at DSW Canada in various roles. He started as a Sales Associate and progressed to a Sales Supervisor from 2018 to 2020, managing multiple locations. He later held a management position, leading high-performing stores across the district. His experience includes supervising staff and driving sales performance.
Previous Experience in Tutoring
Before joining FreshBooks, Kyle worked at TutorBright as a Tutor-Mentor from 2015 to 2017. In this position, he provided academic support and mentorship to students, helping them improve their learning outcomes. His role involved developing personalized learning plans and fostering a supportive educational environment.
University Involvement and Interests
During his time at university, Kyle helped establish a culture club, coordinating events to generate funding. He also served as a voluntary teaching assistant for introductory Linguistics courses, supporting faculty and assisting students. In his personal time, he enjoys playing Dungeons & Dragons, where he engages in character role-playing to navigate various scenarios.