Matt Learoyd
About Matt Learoyd
Matt Learoyd is a Support Specialist at FreshBooks and a freelance Technical Writer, based in Toronto, Canada. He holds a Bachelor of Arts in English Literature from the University of Calgary and has experience in grant writing, information design, and community engagement.
Work at FreshBooks
Matt Learoyd has been employed as a Support Specialist at FreshBooks since 2019. In this role, he provides assistance to customers, addressing their inquiries and ensuring a positive user experience. His position is based in the Toronto, Canada Area, where he contributes to the company's mission of simplifying accounting for small businesses.
Freelance Technical Writer Experience
Since 2016, Matt Learoyd has been working as a self-employed Freelance Technical Writer. His expertise in information design allows him to present complex information in an accessible format. He collaborates with various clients to produce clear and concise documentation that meets their specific needs.
Education and Expertise
Matt Learoyd earned a Bachelor of Arts (B.A.) in English Literature (British and Commonwealth) from the University of Calgary, studying from 2008 to 2012. He also completed a program in Arts Administration and Cultural Management at Humber College from 2017 to 2018. His educational background supports his skills in technical writing and community engagement.
Previous Work Experience
Before joining FreshBooks, Matt Learoyd held several positions. He worked as an Associate Producer at ArtsPond / Étang d'Arts from 2018 to 2019 and as an Aboriginal Engagement Specialist at CH2M from 2013 to 2016. These roles provided him with experience in stakeholder communication and community engagement.
Skills and Specializations
Matt Learoyd possesses skills in information design, enabling him to present complex information in an accessible manner. He has extensive experience in grant writing, crafting proposals to secure funding for various projects. His background in environmental science complements his technical writing and communication skills, allowing him to engage effectively with diverse groups.