Melanie Santos Cordero
About Melanie Santos Cordero
Melanie Santos Cordero is a Sr. Customer Support Agent at FreshBooks, where she has worked since 2017. She has a diverse background in customer service, sales, and acting, with experience at various companies including Trafalgar Tours and Starbucks.
Work at FreshBooks
Melanie Santos Cordero has been employed at FreshBooks as a Senior Customer Support Agent since 2017. In this role, she utilizes her extensive experience in customer service to assist clients with their inquiries and issues. Her position involves providing support to a diverse clientele, ensuring that users have a positive experience with the FreshBooks platform.
Previous Experience in Customer Service
Prior to her current role, Melanie worked in various customer service positions. She served as a Consumer Sales Consultant at Trafalgar Tours from 2013 to 2015 and later as an Inside Sales Coordinator at Trafalgar Travel for five months in 2017. Additionally, she held the position of Shift Supervisor at Starbucks from 2015 to 2017, where she managed daily operations and customer interactions.
Education and Expertise
Melanie studied at the Toronto Film School, where she earned a Diploma in Acting for Film, T.V., and the Theatre from 2015 to 2017. She also attended George Brown College, achieving a Diploma in Hospitality, Tourism & Leisure Management from 2010 to 2012. Her education has equipped her with skills applicable in both the arts and customer service sectors.
Acting Background
Melanie has a background in acting, having enrolled in acting classes at the House of Arts and Culture in Cuenca, Ecuador, before relocating to Canada. She appeared in an adaptation of Garcia Lorca’s Blood Weddings, which was directed by Sue Miner. This experience reflects her commitment to the performing arts and her ability to engage with diverse narratives.
Fluency in Languages
Melanie is fluent in both English and Spanish. This bilingual ability enhances her communication skills, allowing her to connect effectively with a wider audience in her professional roles, particularly in customer support and acting.