Richard T.
About Richard T.
Richard T. is a Product Manager at FreshBooks, where he has worked since 2022. He has held various roles within the company since 2015, including Product Owner and Associate Product Manager, and has a background in Neuroscience and Integrative Biology from the University of Toronto Scarborough.
Work at FreshBooks
Richard T. has held multiple roles at FreshBooks, a cloud-based accounting software company, since 2015. He began as a Support Specialist, where he worked for two years. He then transitioned to a Program Lead position in Quality Assurance from 2017 to 2019. Following this, he served as Product Owner for Customer Experience for one year. In 2020, he became an Associate Product Manager, a role he maintained until 2022. Currently, Richard is a Product Manager at FreshBooks, contributing to product development and management.
Education and Expertise
Richard T. studied at the University of Toronto Scarborough, where he earned an Honours Bachelor of Science with Distinction. His academic focus was on Neuroscience and Integrative Biology, which he pursued from 2008 to 2012. This educational background provides him with a strong foundation in analytical thinking and problem-solving, skills that are essential in his roles within product management and customer experience.
Background
Before joining FreshBooks, Richard T. worked in various roles that contributed to his professional development. He served as a Subject Enrollment Coordinator at Pharma Medica Research Inc. for one year and worked as a Data Analyst at Visual Compliance (eCustoms) for a brief period. These experiences helped him build a diverse skill set that he later applied in his roles at FreshBooks.
Career Progression
Richard T.'s career at FreshBooks showcases a clear progression through various roles, reflecting his growth and increasing responsibilities. Starting as a Support Specialist, he moved into quality assurance and then into product management roles. His experience spans customer support, quality assurance, and product management, illustrating his versatility and commitment to enhancing customer experience and product quality.