Rico B.
About Rico B.
Rico B. serves as the Program Lead at FreshBooks in Toronto, Ontario, where he has worked since 2021. He has a diverse background in technical support, writing, and research, with previous roles at FreshBooks and The University of British Columbia.
Work at FreshBooks
Rico B. has been serving as Program Lead at FreshBooks since 2021. In this role, he builds communication bridges between FreshBooks' front line team and bank integration partners, including Yodlee, Plaid, and Salt Edge. He advocates for product improvements and enhances the visibility of issues between the support team and the product development team. Prior to his current position, Rico worked as a Sr. Technical Program Support Specialist from 2018 to 2021 and as a Support Specialist from 2016 to 2018, both in Toronto, Canada.
Education and Expertise
Rico B. studied at The University of British Columbia, where he earned a Bachelor's Degree in English Language and Literature from 2011 to 2015. He also attended Renaissance Arts Academy, achieving a High School Diploma from 2005 to 2010. His educational background provides a foundation for his roles in communication and program management.
Background
Rico B. has a diverse professional background. He began his career in Film and TV Production as a Production Assistant from 2005 to 2009, working in locations such as Los Angeles, West Texas, and Mexico City. He later transitioned to academia, serving as a Research Assistant at The University of British Columbia for three months in 2014 and as a Volunteer Committee Member from 2014 to 2015.
Previous Work Experience
Before joining FreshBooks, Rico B. worked as a Writer and Editor in the Writing and Editing sector for ten months in 2015 to 2016. His experience in various roles, including support and technical program management, has contributed to his current expertise in program leadership.
Team Management and Knowledge Sharing
In his current role at FreshBooks, Rico B. manages a subject matter knowledge base aimed at enhancing team skills and knowledge. This initiative supports the continuous development of team members and improves overall operational efficiency.